Legal notice
Information according to the information obligation according to:
§5 E-Commerce Law, §14 Company law,
§63 Trade regulations and disclosure requirements according to §25 Media act.
!LoveElla Skincare | Michael Wiener
Golden Quarter
Tuchlauben 7a
1010 Vienna, Austria
Phone: +43 677 647 83247
E-mail: support@iloveella.at
Object of the company:
Production of cosmetic articles
UID/VAT number: ATU68442919
GLN: 9110013721920
GISA: 34446232
Member of: Vienna Chamber of Commerce
Professional law: Trade regulations: www.ris.bka.gv.at
Supervisory authority/trade authority:
Magistrate district office of the 1st district of Vienna
State of award: Austria
Dispute resolution:
Consumers have the opportunity to lodge complaints with the online dispute resolution platform
to be addressed to the EU: online dispute resolution | European Commission (europa.eu)
You can also send any complaints to the email address below.
Contact details of the person responsible for data protection:
Michaela Wiener, Tuchlauben 7a, 1010 Vienna
support@iloveella.at
Liability for links on this website:
Our website contains links to other websites for which we are not responsible. We are not liable for linked websites, since we were not and have no knowledge of illegal activities, we have not noticed any such illegal activities and we would remove links immediately if we became aware of illegal activities.
If you notice illegal links on our website, please contact us. You will find the contact details in the imprint.
Translation errors not excluded. The German version applies.
GTC
TERMS AND CONDITIONS (GTC)
CANCELLATION INSTRUCTIONS (§ 7 GTC)
DELIVERY TERMS (§ 3 AGB)
§ 1 Scope
(1) The following terms and conditions are part of every contract between !LoveElla Skincare | Michaela Wiener, Tuchlauben 7a, 1010 Vienna, Austria represented by Michaela Wiener (hereinafter: !LoveElla Skincare) and the customer.
(2) !LoveElla Skincare provides its services solely on the basis of these terms and conditions.
§ 2 Conclusion of contract
(1) The presentation of the goods, in particular on the Internet, does not constitute a binding offer
by !LoveElla Skincare.
(2) The customer can make any selection from the offer and add goods to the shopping cart using a button
"add to cart" (for a one-off delivery) or "subscribe now" (for monthly deliveries as a monthly subscription). The customer can empty the shopping cart at any time by setting the number of selected products to "0". The changes can be made using the mouse and keyboard. By clicking the "Checkout" button, the customer is forwarded to a page where he can register as a customer if he does not yet have access data or can log in as an existing customer. For this purpose, a user name and password as well as the contact data are entered. After successful registration and confirmation of the delivery address, the ordering process is completed by pressing the button "PAID ORDER". By sending the order, the customer makes a binding offer to purchase the goods in the shopping cart and accepts these General Terms and Conditions. The receipt of the order is displayed to the customer immediately after completing the ordering process.
We store your order and the order data you entered.
(3) The customer will be informed of the receipt of the order by email. This is not a binding acceptance of the order. The contract is only concluded when a separate delivery confirmation is sent by e-mail or when the goods are shipped.
(4) The language used for the conclusion and execution of this contract,
is the German language.
§ 3 Terms of Delivery
(1) Unless otherwise agreed in writing, delivery is ex warehouse. If the customer is a consumer, the shipping risk is borne exclusively by LoveElla Skincare. On the other hand, if the customer is an entrepreneur, the risk passes to the customer as soon as !LoveElla Skincare has delivered the item to the carrier or the person otherwise responsible for carrying out the shipment.
(2) Domestic delivery (Austria) takes place within 3 - 4 business days, for deliveries abroad (Europe) within 3 - 10 business days, Switzerland, USA and Canada within 7-20 business days after conclusion of the contract. The period begins with the conclusion of the contract and can vary per country and shipping method.
(3) We only deliver to the following countries:
Austria, Germany, Belgium, Bulgaria, Canada, Cyprus, Czech Republic, Estonia, Finland, France, Greece, Hungary, Iceland, Ireland, Italy, Croatia, Lichtenstein, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, Turkey and USA .
§ 4 Terms of Payment
(1) You can see the accepted payment methods here.
-
Credit cards (via Stripe: Visa, Mastercard, American Express, Discover, JCB, Diners Club)
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Immediate transfer (via Klarna Sofort),
-
Klarna Sofort, Pay Later and Pay Now
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PayPal
We reserve the right to exclude individual payment methods.
(2) If you choose a payment method from the payment service provider Stripe, the payment will be processed via the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland, to which we will forward the information you provided during the ordering process along with the information about your order (name, address, account number, sort code, possibly credit card number, invoice amount, currency and transaction number) in accordance with Art. 6 Paragraph 1 lit. b GDPR. You can find more information about Stripe's data protection at the URL https://stripe.com/de/privacy#translation.
Stripe reserves the right to carry out a credit check based on mathematical-statistical procedures in order to protect the legitimate interest in determining the user's solvency. Stripe may transmit the personal data required for a credit check and received as part of payment processing to selected credit agencies, which Stripe discloses to users upon request. The credit report can contain probability values (so-called score values). As far as score values are included in the result of the credit report, they are based on a scientifically recognized mathematical-statistical process. Among other things, but not exclusively, address data is included in the calculation of the score values. Stripe uses the result of the credit check in relation to the statistical probability of non-payment for the purpose of deciding whether to use the selected payment method.
You can object to this processing of your data at any time by sending a message to Stripe or the commissioned credit agencies.
However, Stripe may still be entitled to process your personal data if this is necessary for contractual payment processing.
(3) When paying with Klarna Sofort/Pay Now you will be forwarded to the Sofort GmbH payment form.
Here you have to select your bank, log in with your online banking data and release the process with a TAN. The charge will be made immediately after placing your order.
We assign our payment claim to Klarna (Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm), so that a payment with a debt-discharging effect is only possible towards Klarna.
Please note that we are still responsible for general customer inquiries (e.g. about the goods, delivery time, shipment), returns, complaints, declarations of cancellation and shipments or credits, even when paying by direct bank transfer via Klarna.
(4) For payment on account via Klarna "Pay later", Klarna checks your creditworthiness to determine whether you can be offered payment on account. If payment on account is possible, you will receive from Klarna will send you an invoice with a payment order no later than 5 days after the order has been sent or if more than 21 days have passed, regardless of whether you have already received the goods. If the order has not been shipped within 21 days, please contact us first and then Klarna to pause the payment period.
We assign our payment claim to Klarna (Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm), so that a payment with a debt-discharging effect is only possible towards Klarna.
Please note that even when paying by invoice via Klarna, we are still responsible for general customer inquiries (e.g. about the goods, delivery time, shipping), returns, complaints, declarations of cancellation and shipments or credits.
(5) When paying via PayPal, you will be forwarded to the PayPal website directly from the ordering process. A payment via PayPal can only be made if you are registered with PayPal or make a registration. You will then be forwarded directly to the payment page and confirm the payment instruction to us. After placing the order, PayPal will be asked to initiate the payment transaction and will carry it out automatically.
(6) If a customer is in default of payment, even if the customer is in default of payment through no fault of his own, he undertakes to pay the resulting reminder fees and interest of 12.5% pa. A debt collection agency is then commissioned to collect the debt.
In addition to the aforementioned costs, all costs incurred by the collection agency and billed to us, the maximum amount of which results from the regulation on the maximum rates for collection agencies (Federal Law Gazette No. 141/96), shall be borne by the customer who is culpably in default of payment, provided that these costs are reasonable and necessary for appropriate legal prosecution. Payments are first credited against interest and costs.
The customer is hereby expressly informed that in the event of default in payment by !LoveElla Skincare | Michaela Wiener, the name (including previous names), gender, address, occupation, outstanding balance and dunning data in accordance with Art. 6 Para. 1 lit f GDPR are transmitted to the Warenkreditevidenz and to debt collection companies authorized to collect claims.
The assertion of further rights and claims by !LoveElla Skinare remains unaffected.
(7) Gift vouchers are vouchers with a value of EUR 50.00 and up to a value of EUR 200.00, which can be purchased at www.iloveella.at. Gift vouchers are valid for 30 years until the credit is used up. Gift vouchers cannot be exchanged for cash and do not bear interest. The customer can pay with valid gift vouchers as part of the ordering process by selecting "VOUCHER" as the payment method, entering the voucher code(s) and redeeming all or part of the voucher value for his order. Any difference between the value of the voucher and the value of the order can be settled with the payment methods mentioned under § 5 above.
§ 5 Retention of title
The goods remain the property of !LoveElla Skincare until full payment has been made.
§ 6 Warranty
(1) With regard to the warranty, the statutory provisions shall apply unless otherwise agreed in Section 7 Paragraphs 2 to 3.
(2) The warranty period is 24 months and begins when the purchased item is handed over if the customer is a consumer.
(3) If the customer is an entrepreneur, the period is 12 months from handover of the item. The statute of limitations for claims for damages in the event of injury to life, limb or health based on an intentional or negligent breach of duty by the seller or on an intentional or negligent breach of duty by a legal representative or vicarious agent of !LoveElla Skinare remains unaffected. Furthermore, the statute of limitations for claims for damages for other damages resulting from an intentional or grossly negligent breach of duty by the seller or an intentional or grossly negligent breach of duty by a legal representative or vicarious agent of !LoveElla Skincare remains unaffected. If !LoveElla Skincare negligently violates an essential contractual obligation, the statute of limitations for claims for damages also remains unaffected. Essential contractual obligations are obligations which the contract imposes on !LoveElla Skincare according to its content in order to achieve the purpose of the contract, the fulfillment of which enables the proper execution of the contract in the first place and on the observance of which the customer may regularly rely (e.g. delivery of the goods and acquisition of ownership of the goods) .
(4) The customer who is an entrepreneur must examine the goods immediately after delivery by !LoveElla Skincare, insofar as this is feasible in the ordinary course of business, and if a defect is found, notify !LoveElla Skincare immediately. If the customer fails to do so, the goods are deemed to have been approved, unless there is a defect that was not apparent during the inspection. If such a defect appears later, the notification must be made immediately after discovery. Otherwise, the goods shall be deemed to have been approved, even in view of this defect. The timely dispatch of the notification is sufficient to protect the rights of the customer. If !LoveElla Skincare has fraudulently concealed the defect, it cannot refer to these regulations.
§ 7 cancellation policy
(1) As a consumer, you have the right to withdraw from this contract within fourteen days without giving any reason. Gift vouchers and merchandise items are excluded from the right of withdrawal and exchange. The period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods. In order to exercise your right of withdrawal, you must
!LoveElla Skincare | Michaela Wiener, Tuchlauben 7a, 1010 Vienna
Telephone: 0677 64783247, email: support@iloveella.at
by means of a clear statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract.
You can use the attached model cancellation form, which is not mandatory.
To meet the deadline, it is sufficient for you to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. When paying with a gift voucher, you will receive a gift voucher in the amount of the refund. We can refuse the repayment until we have received the goods back.
You must return or hand over the goods to us immediately and in any event no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
(2) Unless the parties have agreed otherwise, the right of cancellation does not apply to contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery.
(3) Model cancellation form
(If you want to revoke the contract, please fill out this form and send it back)
– To (enter name, address, fax, e-mail)
– I/we hereby revoke (*)
the contract concluded by me/us for the purchase of the following goods (*) / the provision of the following service (*)
– Ordered on (*) / received on (*)
– Name of consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if notification is made on paper)
- Date
(*) Delete where not applicable
§ 8 Limitation of Liability
(1) With the exception of injury to life, limb and health, !LoveElla Skincare is only liable for damage that is attributable to intentional or grossly negligent behavior. This also applies to indirect consequential damage, such as lost profit in particular.
(2) Except in the case of intentional or grossly negligent behavior or damage resulting from injury to life, limb and health, liability is limited to the damage typically foreseeable at the time the contract was concluded and otherwise to the amount of the average damage typical for the contract. This also applies to indirect consequential damage, such as lost profit in particular.
(3) The limitations of liability in paragraphs 1 and 2 also apply mutatis mutandis to the employees and vicarious agents of !LoveElla Skincare.
(4) Claims for liability based on the Product Liability Act remain unaffected.
§ 9 Information on online dispute resolution
The European Commission has established an internet platform for online dispute resolution. This should enable consumers and retailers to settle disputes in connection with online sales contracts or online service contracts easily, efficiently, quickly and out of court.
The platform can be reached via the website http://ec.europa.eu/consumers/odr.
We prefer direct clarification of your concerns and do not participate in consumer arbitration procedures. If this is the case, we ask that you contact us at support@iloveella.at.
§ 10 Customer Service
If you have any questions, complaints or complaints, please contact us.
You can reach us Monday - Friday between 9:00 a.m. and 1:00 p.m. on the telephone number 0677 64783247 via Whatsapp chat +43 766 64783247, by e-mail to support@iloveella.at or via our contact form on our homepage at www.iloveella .at.
§ 11 Final Provisions
(1) The law of the Federal Republic of Austria applies to the exclusion of the UN Sales Convention. Consumers with their habitual residence abroad can also refer to the law of the country in which they reside, regardless of the specific choice of law.
(2) The place of performance is the registered office of !LoveElla Skincare if the customer is a merchant.
(3) The commercial court in Vienna is responsible for any disputes arising from this contract, provided the customer is a merchant.
01/01/2022
Privacy policy
Scope of application
This data protection declaration applies to all personal data processed by us in the company and to all personal data that companies commissioned by us (processors) process. By personal data we mean information within the meaning of Art. 4 No. 1 GDPR such as a person's name, e-mail address and postal address.
The scope of this privacy policy includes:
• All online presences (websites, online shops) that we operate
• Social media appearances and email communication
• mobile apps for smartphones and other devices
Legal bases
In the following data protection declaration, we provide you with transparent information on the legal principles and regulations, i.e. the legal basis of the General Data Protection Regulation, which enable us to process personal data.
As far as EU law is concerned, we refer to REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016. You can of course read this EU General Data Protection Regulation online on EUR-Lex, the gateway to the EU -Legal, see https://eur-lex.europa.eu/legal-content/DE/TXT/?uri=celex%3A32016R0679.
We only process your data if at least one of the following conditions applies:
1. Consent (Article 6 Paragraph 1 lit. a GDPR): You have given us your consent to process data for a specific purpose. An example would be storing the data you entered on a contact form.
2. Contract (Article 6 Paragraph 1 lit. b GDPR): In order to fulfill a contract or pre-contractual obligations with you, we process your data. For example, if we conclude a sales contract with you, we need personal information in advance.
3. Legal obligation (Article 6 Paragraph 1 lit. c GDPR): If we are subject to a legal obligation, we process your data. For example, we are required by law to keep invoices for accounting purposes. These usually contain personal data.
4. Legitimate interests (Article 6 Paragraph 1 lit. f GDPR): In the case of legitimate interests that do not restrict your fundamental rights, we reserve the right to process personal data. For example, we need to process certain data in order to be able to operate our website securely and economically. This processing is therefore a legitimate interest.
Other conditions such as the perception of recordings in the public interest and the exercise of official authority as well as the protection of vital interests do not usually apply to us.
In addition to the EU regulation, national laws also apply:
In Austria, this is the Federal Law for the Protection of Natural Persons in the Processing of Personal Data (Data Protection Law), DSG for short.
The Federal Data Protection Act, BDSG for short, applies in Germany.
If other regional or national laws apply, we will inform you about them in the following sections.
Contact details of the person responsible:
!LoveElla Skincare I Michaela Wiener
Tuchlauben 7a
A-1010 Vienna
Email: support@iloveella.at
Telephone: +43 67764783247
Legal notice: https://www.iloveella.at/unterregister-rechts
Storage duration
The fact that we only store personal data for as long as is absolutely necessary for the provision of our services and products is a general criterion for us. This means that we delete personal data as soon as the reason for the data processing no longer exists. In some cases, we are legally obliged to store certain data even after the original purpose has ceased to exist, for example for accounting purposes.
If you wish your data to be deleted or revoke your consent to data processing, the data will be deleted as quickly as possible and provided there is no obligation to store it.
Rights under the general data protection regulation
In accordance with Articles 13 and 14 GDPR, we inform you about the following rights to which you are entitled so that data is processed fairly and transparently:
• According to Article 15 GDPR, you have a right to information as to whether we are processing your data. If this is the case, you have the right to receive a copy of the data and to be informed of the following information:
◦ for what purpose we carry out the processing;
◦ the categories, i.e. the types of data that are processed;
◦ who receives this data and if the data is transferred to third countries, how security can be guaranteed;
◦ how long the data is stored;
◦ the existence of the right to rectification, erasure or restriction of processing and the right to object to processing;
◦ that you can complain to a supervisory authority
◦ the origin of the data if we did not collect it from you;
◦ Whether profiling is carried out, i.e. whether data is automatically evaluated in order to get a personal profile of you.
• According to Article 16 GDPR, you have the right to have the data corrected if you find any errors.
• According to Article 17 GDPR, you have the right to erasure ("right to be forgotten")
• According to Article 18 GDPR, you have the right to restriction of processing, which means that we may only store the data but not use it any further.
• According to Article 19 GDPR, you have the right to data portability, which means that we can provide you with your data in a common format upon request.
• According to Article 21 GDPR, you have a right of objection, which, after enforcement, will result in a change in processing.
◦ If the processing of your data is based on Article 6 Paragraph 1 Letter e (public interest, exercise of official authority) or Article 6 Paragraph 1 Letter f (legitimate interest), you can object to the processing. We will then check as quickly as possible whether we can legally comply with this objection.
◦ If data is used to operate direct mail, you can object to this type of data processing at any time. We may no longer use your data for direct marketing after this.
◦ If data is used to operate profiling, you can object to this type of data processing at any time. We may no longer use your data for profiling after this.
• According to Article 22 GDPR, you may have the right not to be subject to a decision based solely on automated processing (e.g. profiling).
• According to Article 77 GDPR, you have the right to lodge a complaint. This means that you can complain to the data protection authority at any time if you believe that the processing of personal data violates the GDPR.
If you believe that the processing of your data violates data protection law or your data protection rights have been violated, you can complain to the supervisory authority. This is the data protection authority for Austria, whose website can be found at https://www.dsb.gv.at/. In Germany there is a data protection officer for each federal state. For more information, you can contact the Federal Commissioner for Data Protection and Freedom of Information (BfDI).
The following local data protection authority is responsible for our company:
Austria Data Protection Authority
Director: Mag. Andrea Jelinek
Address: Barichgasse 40-42, 1030 Vienna
Telephone number: +43 1 52 152-0
Email address: dsb@dsb.gv.at
Website: https://www.dsb.gv.at/
Communication
If you contact us and communicate by telephone, e-mail or online form, personal data may be processed.
The data will be processed for the handling and processing of your question and the related business transaction. The data is stored for as long as the law requires.
The processing of the data is based on the following legal bases:
Article 6(1)(a) GDPR (consent): You give us your consent to store your data and to continue using it for business-related purposes;
Article 6(1)(b) GDPR (contract): There is a need to fulfill a contract with you or a processor such as e.g. B. the telephone provider or we need the data for pre-contractual activities, such. B. the preparation of an offer, process;
Article 6 paragraph 1 lit. f GDPR (legitimate interests): We want to conduct customer inquiries and business communication in a professional framework. These are certain technical facilities such. E-mail programs, exchange servers and mobile phone operators are necessary in order to be able to communicate efficiently.
Cookies
There are 4 types of cookies:
Essential cookies
These cookies are necessary to ensure basic functions of the website.
Functional cookies
These cookies collect information about user behavior and whether the user receives any error messages. In addition, these cookies are also used to measure the loading time and behavior of the website in different browsers.
Targeting cookies
These cookies ensure a better user experience.
Advertising cookies
These cookies are also called targeting cookies. They are used to provide the user with individually tailored advertising. This can be very useful, but also very annoying.
Usually, when you visit a website for the first time, you will be asked which of these types of cookies you would like to allow. And of course this decision is also stored in a cookie.
If you want to know more about cookies and are not afraid of technical documentation, we recommend https://datatracker.ietf.org/doc/html/rfc6265, the Internet Engineering Task Force (IETF) Request for Comments called “HTTP State Management Mechanism” .
Cookies are little helpers for many different tasks. Unfortunately, it is not possible to generalize which data is stored in cookies, but we will inform you about the processed or stored data in the following data protection declaration.
Some cookies are deleted after less than an hour, others can remain stored on a computer for several years. You can also influence the storage period yourself. You can manually delete all cookies at any time via your browser (see also "Right of objection" below). Furthermore, cookies that are based on consent will be deleted at the latest after you withdraw your consent, whereby the legality of storage remains unaffected until then.
You decide for yourself how and whether you want to use cookies. Regardless of which service or website the cookies come from, you always have the option of deleting or deactivating cookies or only partially allowing them. For example, you can block third-party cookies but allow all other cookies.
If you want to determine which cookies have been stored in your browser, if you want to change or delete cookie settings, you can find this in your respective browser settings.
Here you will find the instructions for the most common browsers:
Chrome: Delete, enable and manage cookies in Chrome
Firefox: Clear cookies to remove data websites have placed on your computer
Internet Explorer: Delete and manage cookies
For cookies that are absolutely necessary, even if no consent has been given, there are legitimate interests (Article 6 Para. 1 lit. f GDPR), which in most cases are of an economic nature. We want to provide visitors to our website with a pleasant user experience and certain cookies are often strictly necessary for this.
If cookies that are not absolutely necessary are used, this will only happen with your consent. In this respect, the legal basis is Article 6 (1) (a) GDPR.
Web hosting
The purposes of data processing are:
1. Professional website hosting and operation security
2. to maintain operational and IT security
3. Anonymous evaluation of access behavior to improve our offer and, if necessary, for criminal prosecution or the pursuit of claims
Even while you are visiting our website, our web server, which is the computer on which this website is stored, usually automatically saves data such as
• the full Internet address (URL) of the website accessed
• Browser and browser version (e.g. Chrome 87)
• the operating system used (e.g. Windows 10)
• the address (URL) of the previously visited page (referrer URL) (e.g. https://www.beispielquellsite.de/vondabinichkommen.html/)
• the hostname and IP address of the device being accessed from (e.g. COMPUTERNAME and 194.23.43.121)
• Date and Time
• in files, the so-called web server log files
As a rule, the above data is stored for two weeks and then automatically deleted.
The lawfulness of the processing of personal data in the context of web hosting results from Article 6 Paragraph 1 lit. f GDPR (protection of legitimate interests), because the use of professional hosting with a provider is necessary to make the company safe and user-friendly on the Internet present and to be able to pursue attacks and claims from this if necessary.
There is usually a contract between us and the hosting provider for order processing in accordance with Art. 28 f. GDPR, which ensures compliance with data protection and guarantees data security.
Wix Privacy Policy
Legal basis: Article 6 paragraph 1 letter a GDPR (consent), Article 6 paragraph 1 letter f GDPR (legitimate interests)
We use the Israeli company Wix.com Ltd., 40 Hanamal Tel Aviv St., Tel Aviv 6350671, Israel for our website. In addition to the headquarters in Tel Aviv, there are other company headquarters in Berlin, Dublin, Vancouver and New York. By using Wix, personal data can also be collected, stored and processed from you.
The non-personal data includes technical usage information such as browser activity, clickstream activities, session heat maps and data about your computer, operating system, browser, screen resolution, language and keyboard settings, Internet provider and date of the page visit.
Personal data is also recorded. These are primarily contact details (e-mail address or telephone number if you provide them), IP address or your geographic location.
Tracking systems such as cookies are used to collect data about your behavior on our website. For example, it is recorded which sub-pages you particularly like, how long you are on individual pages, when you leave a page (bounce rate) or which preferences (e.g. language selection) you have made. Based on this data, Wix.com can also better adapt its marketing measures to your interests and user behavior. As a result, the next time you visit our website, you will see our website as you previously set it. Wix.com may also share Personal Information with third parties (such as service providers).
The data can be stored on various servers distributed around the world.
Wix always stores data until it is no longer required for the service provided.
You have the option to update, correct or delete your personal data at any time. You may also contact the Wix Privacy Department directly at privacy@wix.com.
We also have a legitimate interest in using Wix to optimize our online service and present it beautifully for you. The corresponding legal basis for this is Article 6 (1) (f) GDPR (legitimate interests). As the basis for data processing by recipients based in third countries (outside the European Union, Iceland, Liechtenstein, Norway) or data transfer there, Wix uses standard contractual clauses approved by the EU Commission (= Art. 46. Para. 2 and 3 DSGVO). These clauses oblige Wix to comply with the EU data protection level when processing relevant data outside of the EU. These clauses are based on an implementation decision of the EU Commission. You can find the decision and the clauses here: https://germany.representation.ec.europa.eu/index_de.
Company Privacy Policy https://www.wix.com/about/privacy.
Email Marketing
If you become a subscriber to our newsletter through our website, you confirm membership in an email list by email. In addition to your IP address and e-mail address, your title, your name, your address and your telephone number can also be saved. However, only if you agree to this data storage. The data marked as such are necessary so that you can participate in the service offered. Providing this information is voluntary, but not providing it will result in you not being able to use the service. In addition, information about your device or your preferred content can be stored on our website. We record your declaration of consent so that we can always prove that it complies with our laws.
If you remove your e-mail address from our e-mail/newsletter distribution list, we may store your address for up to three years on the basis of our legitimate interests so that we can still prove your consent at the time. We may only process this data if we have to defend ourselves against any claims.
However, if you confirm that you have given us your consent to subscribe to the newsletter, you can submit an individual deletion request at any time. If you object to the consent permanently, we reserve the right to save your e-mail address in a blacklist. As long as you have voluntarily subscribed to our newsletter, we will of course keep your e-mail address.
You have the option to cancel your subscription to the newsletter at any time. All you have to do is revoke your consent to registering for the newsletter. You will find a link at the end of every e-mail to unsubscribe from the newsletter or you can contact us directly in writing.
Our newsletter is sent on the basis of your consent (Article 6 (1) (a) GDPR). This means that we may only send you a newsletter if you have previously actively registered for it. If necessary, we can also send you advertising messages on the basis of § 7 Para. 3 UWG, provided that you have become our customer and have not objected to the use of your e-mail address for direct advertising.
WhatsApp Privacy Policy
We use the WhatsApp instant messaging service on our website. The service provider is the American company WhatsApp Inc., a subsidiary of Meta Platforms Inc. WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland is responsible for the European area.
WhatsApp also processes your data in the USA, among other places.
You can find out more about the data processed by using WhatsApp in the privacy policy at https://www.whatsapp.com/privacy
Cookie Consent Management Platform
We use Consent Management Platform (CMP) software on our website, which makes it easier for us and you to handle the scripts and cookies used correctly and securely. The software automatically creates a cookie pop-up, scans and controls all scripts and cookies, offers you cookie consent required by data protection law and helps us and you to keep track of all cookies. Most cookie consent management tools identify and categorize all existing cookies. As a website visitor, you then decide for yourself whether and which scripts and cookies you want to allow or not.
As part of our cookie management tool, you can manage each individual cookie yourself and have complete control over the storage and processing of your data. The declaration of your consent will be saved so that we do not have to ask you each time you visit our website and we can also prove your consent if required by law. This is stored either in an opt-in cookie or on a server. Depending on the provider of the cookie management tool, the storage period of your cookie consent varies. This data (e.g. pseudonymous user ID, time of consent, detailed information on the cookie categories or tools, browser, device information) is usually stored for up to two years.
We will inform you below about the duration of data processing if we have further information on this. In general, we only process personal data for as long as is absolutely necessary for the provision of our services and products. Data stored in cookies are stored for different lengths of time. Some cookies are already deleted after leaving the website, others can be stored in your browser for several years. The exact duration of the data processing depends on the tool used, in most cases you should be prepared for a storage period of several years. In the respective data protection declarations of the individual providers you will usually receive precise information about the duration of the data processing.
You also have the right and the opportunity to revoke your consent to the use of cookies at any time. This works either via our cookie management tool or via other opt-out functions. For example, you can also prevent data collection by cookies by managing, deactivating or deleting the cookies in your browser.
If you agree to cookies, your personal data will be processed and stored via these cookies. If we are allowed to use cookies with your consent (Article 6 Para. 1 lit. a GDPR), this consent is also the legal basis for the use of cookies or the processing of your data. In order to be able to manage the consent to cookies and to enable you to give your consent, a cookie consent management platform software is used. The use of this software enables us to operate the website in an efficient, legally compliant manner, which represents a legitimate interest (Article 6 (1) (f) GDPR).
Facebook pixel privacy policy
We use the Facebook pixel from Facebook on our website. We have implemented code for this on our website. The Facebook pixel is a snippet of JavaScript code that loads a collection of functions that Facebook can use to track your user actions if you came to our website via Facebook ads. For example, when you purchase a product on our website, the Facebook pixel is triggered and stores your actions on our website in one or more cookies. These cookies enable Facebook to compare your user data (customer data such as IP address, user ID) with the data in your Facebook account. Then Facebook deletes this data again. The data collected is anonymous and cannot be viewed by us and can only be used in the context of placing advertisements. If you are a Facebook user yourself and are logged in, your visit to our website will automatically be assigned to your Facebook user account. We only want to show our services and products to those people who are really interested in them. With the help of Facebook pixels, our advertising measures can be better tailored to your wishes and interests. In this way, Facebook users (if they have allowed personalized advertising) will see appropriate advertising. Furthermore, Facebook uses the collected data for analysis purposes and its own advertisements. In the following we show you the cookies that were set by integrating Facebook pixels on a test page. Please note that these are just example cookies. Depending on the interaction on our website, different cookies are set.
Name: _fbp
Value: fb.1.1568287647279.257405483-6231670231322-7
Purpose: This cookie is used by Facebook to display advertising products.
Expiry date: after 3 months
Name: fr
Value: 0aPf312HOS5Pboo2r..Bdeiuf…1.0.Bdeiuf.
Purpose: This cookie is used to ensure that the Facebook pixel works properly.
Expiry date: after 3 months
Name: comment_author_50ae8267e2bdf1253ec1a5769f48e062231670231322-3
Value: Author's name
Purpose: This cookie stores the text and the name of a user who leaves a comment, for example.
Expiry date: after 12 months
Name: comment_author_url_50ae8267e2bdf1253ec1a5769f48e062
Value: https%3A%2F%2Fwww.testseite…%2F (author's URL)
Purpose: This cookie stores the URL of the website that the user enters in a text field on our website.
Expiry date: after 12 months
Name: comment_author_email_50ae8267e2bdf1253ec1a5769f48e062
Value: Author's email address
Purpose: This cookie saves the e-mail address of the user if he has announced it on the website.
Expiry date: after 12 months
Note: The cookies mentioned above relate to individual user behavior. Changes on Facebook can never be ruled out, especially when using cookies. If you are logged in to Facebook, you can change your settings for advertisements yourself at https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. If you are not a Facebook user, you can basically manage your usage-based online advertising at http://www.youronlinechoices.com/de/praferenzmanagement/. There you have the option of deactivating or activating providers. If you want to learn more about Facebook's privacy policy, we recommend the company's own privacy policy at https://www.facebook.com/policy.php.
Google Analytics
This website uses the "Google Analytics" service, which is offered by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, for the purpose of analyzing website usage by users. The service uses "cookies" (= text files that are stored on your end device and enable analysis of your use of this website). The information generated by the cookie about your use of the website is transmitted to a Google server in the USA and stored there. IloveElla Skincare uses IP anonymization, so your IP address will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Google uses the information to evaluate your use of the IloveElla Skincare website, to compile reports on website activity and to provide other services related to website activity and internet usage to ILoveElla Skincare. The anonymized IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data in order to be able to establish a personal reference. You can prevent the storage of cookies by setting your browser software accordingly; we would like to point out to you however that in this case you will if applicable not be able to use all functions of the website in full. You can also prevent the data generated by the cookie and related to your use of the website (including your anonymized IP address) being sent to Google and the processing of this data by Google by clicking on the following link - http:// tools.google.com/dlpage/gaoptout?hl=de – download and install available browser plugin. The legal basis for the use of Google Analytics is the legitimate interest of IloveElla Skincare in accordance with Article 6 Paragraph 1 lit f GDPR. The analysis of the use of the website and the statistical evaluation is carried out in order to further improve the offer on the website and to make it more user-friendly. This data is forwarded to Google for the stated purposes.
Hotjar Privacy Policy
We use Hotjar from Limited (Level 2, St Julian's Business Centre, 3, Elia Zammit Street, St Julian's STJ 1000, Malta) on this website to statistically evaluate visitor data. Hotjar is a service that analyzes user behavior and feedback on websites through a combination of analysis and feedback tools. Hotjar-based websites have a tracking code embedded on their websites. This tracking code contacts Hotjar's servers and sends a script to the computer or device you use to access the Hotjar-based website. The script collects certain data related to the user's interaction with the relevant website. This data is then sent to Hotjar's servers for processing. More details on the privacy policy and which data is collected by Hotjar and how can be found at https://www.hotjar.com/legal/policies/privacy.
Deactivation of Hotjar
If you do not want Hotjar to collect your data, you can activate the Hotjar Opt Out. There you have the option of deactivating or reactivating the collection of data by Hotjar by simply clicking on the red deactivate Hotjar button. Attention: Deleting cookies, using the incognito/private mode of your browser, or using a different browser will result in data being collected again.
Payment provider
Klarna checkout privacy policy
Legal basis: Article 6 (1) (c) GDPR (legal obligation), Article 6 (1) (f) GDPR (legitimate interests)
We use the Klarna Checkout online payment system from the Swedish company Klarna Bank AB on our website. Klarna Bank has its main office at Sveavägen 46, 111 34 Stockholm, Sweden. If you decide to use this service, personal data, among other things, will be sent to Klarna, stored and processed.
As soon as you opt for the Klarna payment service and pay using the Klarna Checkout payment method, you also transmit personal data to the company. Technical data such as browser type, operating system, our Internet address, date and time, language settings, time zone settings and IP address are collected from you on the Klarna checkout page and transmitted to the Klarna servers and stored there. This data is also saved if you have not yet completed an order.
If you order a product or service through our shop, you must enter your personal data in the fields provided. This data is processed by Klarna for payment processing. The following personal data (as well as general product information) can be stored and processed by Klarna for credit and identity checks:
• Contact information: name, date of birth, national ID number, title, billing and shipping address, email address, phone number, nationality or salary.
• Payment information such as credit card information or your bank account number
• Product information such as tracking number, type of item and price of the product
In addition, there is also data that can be collected optionally, if you consciously decide to do so. These are, for example, political, religious or ideological beliefs or various health data.
In addition to the data mentioned above, Klarna can also collect data about the goods or services that you buy or order, itself or through third parties (such as through us or through public databases). This can be, for example, the tracking number or the type of item ordered, but also information about your creditworthiness, your income or the granting of credit. Klarna may also share your personal information with service providers such as software providers, data storage providers or us as a retailer.
If you choose the payment method “Klarna Sofort” and click on “Order”, you will be redirected to the Sofort website. After the successful payment you will come to our thank you page.
There the following cookie is set by sofort.com:
Name: SOFUEB
Value: e8cipp378mdscn9e17kajlfhv7112005897-4
Purpose: This cookie saves your session ID.
Expiry date: after the browser session has ended
You can revoke your consent to Klarna processing personal data at any time. All you have to do is contact the company by email at datenschutz@klarna.de. You can delete, deactivate or manage cookies that Klarna may use for its functions in your browser.
In addition to the conventional bank/credit institutions, we also offer the payment service provider Klarna Checkout for the processing of contractual or legal relationships (Art. 6 Para. 1 lit. b DSGVO).
Klarna Privacy Policy https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_at/privacy.
PayPal privacy policy
We use the online payment service PayPal on our website. The service provider is the American company PayPal Inc. The company PayPal Europe (S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg) is responsible for the European area.
PayPal also processes your data in the USA, among other places. We would like to point out that, according to the European Court of Justice, there is currently no adequate level of protection for data transfer to the USA. This can be associated with various risks for the legality and security of data processing.
PayPal uses so-called standard contractual clauses (= Art. 46. Para. 2 and 3 GDPR) as the basis for data processing for recipients based in third countries (outside the European Union, Iceland, Liechtenstein, Norway, i.e. in particular in the USA) or data transfer there. Standard Contractual Clauses (SCC) are templates provided by the EU Commission and are intended to ensure that your data still complies with European data protection standards. Through these clauses, PayPal undertakes to comply with European data protection standards when processing your relevant data, even if the data is stored, processed and managed in the USA. These clauses are based on an implementation decision of the EU Commission. You can find the decision and the standard contractual clauses here: https://eur-lex.europa.eu/eli/dec_impl/2021/914/oj?locale=de
For more information, see the privacy policy at https://www.paypal.com/c2/webapps/mpp/ua/privacy-full.
Stripe privacy policy
Legal basis: Article 6 paragraph 1 letter b GDPR (contract execution), Article 6 paragraph 1 letter a GDPR (consent)
We use a payment tool from the American online payment service Stripe on our website. Stripe Payments Europe (Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland) is responsible for customers within the EU. Data required for the payment process is forwarded to Stripe and stored. The company Stripe offers payment solutions for online payments. With Stripe it is possible to accept credit and debit card payments in our webshop. Stripe handles the entire payment process.
If you choose Stripe as your payment method, your personal data will also be transmitted to Stripe and stored there. This is transaction data. This data includes, for example, the payment method, bank code, currency, amount and date of payment. A transaction may also include your name, email address, billing or shipping address, and sometimes your transaction history. This data is required for authentication. Furthermore, for fraud prevention, financial reporting and in order to be able to offer its own services in full, Stripe can also collect technical data about your device (such as IP address), name, address, telephone number and your country.
Stripe also uses cookies to collect data.
Personal data is generally stored for the duration of the service provision. This means that the data will be stored until we terminate the cooperation with Stripe. However, in order to fulfill legal and official obligations, Stripe can also store personal data for the duration of the service provision. Since Stripe is a global company, data may also be stored in any country where Stripe offers services. This means that data can also be stored outside of your country, for example in the USA.
Please note that when using this tool, your data may also be stored and processed outside the EU. Most third countries (including the USA) are not considered secure under current European data protection law. Data may not simply be transferred to unsafe third countries, stored there and processed unless there are suitable guarantees (such as EU standard contractual clauses) between us and the non-European service provider.
You always have the right to information, correction and deletion of your personal data. If you have any questions, you can also contact the Stripe team at any time via https://support.stripe.com/contact/email.
You can delete, disable or manage cookies that Stripe uses for its functions in your browser.
In addition to the conventional bank/credit institutions, we also offer the payment service provider Stripe for the processing of contractual or legal relationships (Art. 6 Para. 1 lit. b DSGVO). The successful use of the service also requires your consent (Art. 6 Para. 1 lit. a GDPR), insofar as the use of cookies is necessary for the use. Stripe also processes your data in the USA, among other places.
You can find more information about the standard contractual clauses and about the data that is processed by using Stripe in the privacy policy at https://stripe.com/at/privacy.
YouTube privacy policy
As soon as you visit one of our pages that has a YouTube video installed, YouTube sets at least one cookie that stores your IP address and our URL. If you are logged into your YouTube account, YouTube can mostly use cookies to associate your interactions on our website with your profile. This includes data such as session duration, bounce rate, approximate location, technical information such as browser type, screen resolution or your Internet provider. Other data can be contact details, any ratings, sharing content via social media or adding it to your favorites on YouTube.
If you are not signed into a Google account or a Youtube account, Google stores data with a unique identifier associated with your device, browser or app. For example, your preferred language setting is retained. But a lot of interaction data cannot be saved because fewer cookies are set.
The data that YouTube receives from you and processes is stored on the Google servers. Most of these servers are located in America. At https://www.google.com/about/datacenters/inside/locations/?hl=de you can see exactly where the Google data centers are located.
Google stores the collected data for different lengths of time. You can delete some data at any time, others are automatically deleted after a limited period of time and others are stored by Google for a longer period of time. Some data (such as items from "My Activity", photos or documents, products) stored in your Google account will remain stored until you delete them. Even if you're not signed into a Google Account, you can delete some data associated with your device, browser, or app.
In principle, you can delete data in the Google account manually. With the automatic deletion of location and activity data introduced in 2019, information is stored for either 3 or 18 months and then deleted, depending on your decision.
Regardless of whether you have a Google account or not, you can configure your browser in such a way that Google cookies are deleted or deactivated.
If you generally do not want any cookies, you can set up your browser so that it always informs you when a cookie is to be set.
If you have agreed that your data can be processed and stored by integrated YouTube elements, this consent is the legal basis for data processing (Article 6 (1) (a) GDPR). In principle, your data will also be stored and processed on the basis of our legitimate interest (Art. 6 Para. 1 lit. f GDPR) in quick and effective communication with you or other customers and business partners. However, we only use the integrated YouTube elements if you have given your consent. YouTube also sets cookies in your browser to store data. We therefore recommend that you read our privacy statement on cookies carefully and consult the privacy statement or cookie policy of the relevant service provider.
YouTube also processes data in the USA, among other places.
Since YouTube is a subsidiary of Google, there is a common privacy policy. If you want to find out more about how your data is handled, we recommend the data protection declaration at https://policies.google.com/privacy?hl=de.
Single sign-on logins introduction
Legal basis: Article 6 paragraph 1 letter a GDPR (consent), Article 6 paragraph 1 letter b GDPR (performance of contract), Article 6 paragraph 1 letter f GDPR (legitimate interests)
Facebook single sign-on privacy policy
We also use the Facebook Single Sign-On authentication service to register on our website. The service provider is the American company Meta Platforms Inc. The company Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland is responsible for the European area.
Facebook also processes your data in the USA, among other places.
If you are logged in to Facebook or Instagram, you can revoke your consent to the use of single sign-on registrations via the opt-out function at https://www.facebook.com/adpreferences/ad_settings. You can find out more about the data processed through the use of Facebook in the data protection declaration at https://www.facebook.com/policy.php.
Google single sign-on privacy policy
We also use the Google Single Sign-On authentication service to log in to our website. The service provider is the American company Facebook Inc. The company Google Ireland Limited (Gordon House, Barrow Street Dublin 4, Ireland) is responsible for all Google services in Europe.
Google also processes your data in the USA, among other places.
At Google, you can revoke your consent to the use of single sign-on registrations via the opt-out function at https://adssettings.google.com/authenticated. You can find out more about the data processed by using Google Single Sign-On in the privacy policy at https://policies.google.com/privacy?hl=de.
Review platform fera
On our website we use a review tool from the Canadian
provider Fera. (151 Charles St West, Kitchener, ON N2G 1H6, Canada)
When you comment on an article or a contribution, we collect your personal data (name, e-mail address, comment text) only to the extent provided by you. The processing serves the purpose of enabling comments and displaying comments. By submitting the comment, you agree to the processing of the transmitted data. The processing takes place on the basis of Article 6 (1) (a) GDPR with your consent. You can revoke your consent at any time by notifying us without affecting the legality of the processing carried out on the basis of the consent up to the revocation. Your personal data will then be deleted.
When your comment is published, only the name you provide will be published.
In addition, when you submit a comment, your IP address will be saved for the purpose of preventing misuse of the comment function and ensuring the security of our information technology systems. By submitting the comment, you agree to the processing of the transmitted data. The processing takes place on the basis of Article 6 (1) (a) GDPR with your consent. You can revoke your consent at any time by notifying us without affecting the legality of the processing carried out on the basis of the consent up to the revocation. Your IP address will then be deleted.
For more information, see the Fera Privacy Policy (fera.ai)
Google customer reviews privacy policy
We also use the Google Customer Reviews rating platform for our website. The service provider is the American company Google Inc. The company Google Ireland Limited (Gordon House, Barrow Street Dublin 4, Ireland) is responsible for all Google services in Europe.
Google also processes your data in the USA, among other places.
You can find out more about the data processed by using Google in the data protection declaration at https://policies.google.com/privacy?hl=en-US.
Google fonts privacy policy
We use Google Fonts on our website. These are the “Google fonts” from Google Inc. The company Google Ireland Limited (Gordon House, Barrow Street Dublin 4, Ireland) is responsible for all Google services in Europe.
You do not need to register or enter a password to use Google fonts.
Furthermore, no cookies are stored in your browser.
Google Fonts (formerly Google Web Fonts) is a directory of over 800 fonts that Google makes available to its users for free.
Many of these fonts are released under the SIL Open Font License, while others are released under the Apache License. Both are free software licenses.
We also have a legitimate interest in using Google Font to optimize our online service. The corresponding legal basis for this is Article 6 (1) (f) GDPR (legitimate interests).
Google fonts local privacy policy
On our website we use Google Fonts from Google Inc. The company Google Ireland Limited (Gordon House, Barrow Street Dublin 4, Ireland) is responsible for the European area. We have integrated the Google fonts locally, i.e. on our web server - not on the Google servers. As a result, there is no connection to Google servers and therefore no data transmission or storage.
Others
We would like to point out that, according to the European Court of Justice, there is currently no adequate level of protection for data transfer to the USA. This can be associated with various risks for the legality and security of data processing.
WhatsApp, Google, Meta and a lot of other companies uses so-called standard contractual clauses (= Art. 46 Para. 2 and 3 GDPR) as the basis for data processing by recipients based in third countries (outside the European Union, Iceland, Liechtenstein, Norway, i.e. in particular in the USA) or data transfer there. Standard Contractual Clauses (SCC) are templates provided by the EU Commission and are intended to ensure that your data also comply with European data protection standards if they are transferred to third countries (such as the USA) and stored there. Through these clauses, this companies undertakes to comply with European data protection standards when processing your relevant data, even if the data is stored, processed and managed in the USA. These clauses are based on an implementation decision of the EU Commission. You find the corresponding standard contractual clauses here:
https://eur-lex.europa.eu/eli/dec_impl/2021/914/oj?locale=de
02/09/2024
All texts are copyrighted. Translation errors not excluded. The German version applies.
Cancellation policy
(1) As a consumer, you have the right to withdraw from this contract within fourteen days without giving any reason. Gift vouchers and merchandise items are excluded from the right of withdrawal and exchange. The period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.
In order to exercise your right of withdrawal, you must
!LoveElla Skincare | Michaela Wiener, Tuchlauben 7a, 1010 Vienna
Telephone: 0677 64783247, email: support@iloveella.at
by means of a clear statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract.
You can use the attached model cancellation form, which is not mandatory.
To meet the deadline, it is sufficient for you to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract.
For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. When paying with a gift voucher, you will receive a gift voucher in the amount of the refund. We can refuse the repayment until we have received the goods back.
You must return or hand over the goods to us immediately and in any event no later than fourteen days from the day on which you inform us of the cancellation of this contract.
The deadline is met if you send back the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
(2) Unless the parties have agreed otherwise, the right of cancellation does not apply to contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery.
(3) Sample cancellation form
(If you want to revoke the contract, please fill out this form and send it back)
– To (enter name, address, e-mail)
– I/we hereby revoke (*)
the contract concluded by me/us for the purchase of the following goods (*) /
the provision of the following service (*)
– Ordered on (*) / received on (*)
– Name of consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s)
(only if notification is made on paper)
- Date
(*) Delete where not applicable
Disclaimer
Please note:
!LoveElla skincare products are not medical products or devices.
If you have any health problems, especially before microneedling treatment, consult your doctor.
Please note all application instructions for our products.
Our products are cosmetic products and are not intended to treat or cure any disease.
!LoveElla skincare accepts no liability for disadvantages or damage resulting from non-observance of this notice.
Delivery and costs
Austria
Shipping is free from an order value of 60 EUR.
5.90 EUR shipping costs are added if you order less than 60 EUR.
EU and parts of Europe
Shipping is free from an order value of 60 EUR.
9.90 EUR shipping costs are added if you order less than 60 EUR.
Switzerland
Shipping is free from an order value of 130 EUR.
20.00 EUR shipping costs are added if you order less than 130 EUR.
International
USA
Shipping is free from an order value of 130 EUR.
25.00 EUR shipping costs are added if you order less than 130 EUR.
Canada
Shipping is free from an order value of 130 EUR.
35.00 EUR shipping costs are added if you order less than 130 EUR.
If you order and pay by 11:00 a.m., your package will leave our warehouse on the same business day
(Monday - Friday).
We deliver to the following countries:
Austria, Germany, Belgium, Bulgaria, Canada, Cyprus, Czech Republic, Estonia, Finland, France, Greece, Hungary, Iceland, Ireland, Italy, Croatia, Lichtenstein, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switerland, Turkey and USA .